We hope that one day when you return to the Heber area that we will be given the honor once again to fulfill your lodging needs. Based on your very clear comments I would like to assure you that corrective measures have been taken. Worse part - They allow smokers.īw_sawmill, Manager at Best Western Sawmill Inn, responded to this review Dear Sadiesassy, I want to personally apologize for your less than satisfactory stay at our hotel. The morning continental breakfast was sparse. My guess is at this state of repair - IN 1-2 years it will be closed. hole in shower surround, The shower head cover tot eh wall was sitting part way down the shower head. MAybe that explains the state of repairs. My best description was Motel 6 at twice the price. For $10 more I could have gone to a better place further down the road. Just getting the reservation by talking to the person was difficult - Their accent made it difficult to understand. We stayed at Best Western because we have generally had good luck. I'm sorry that we didn't live up to your expectations. We strive to provide the best for each visit, and I'm sorry that it was not enough to complete your near-perfect stay. It was interesting to learn about your business. My self and staff did enjoy chatting with you and your wife during your stay. I apologize for discounting the damage fee. ![]() As mentioned to your wife at check out, we do have proof when she agreed to pay the damage fee (CCTV). I wish we knew at check-in that could have changed your room to a pet-friendly room. Our hotel is pet friendly we charge a very nominal fee of $10 per pet per night for designated pet rooms. At check-in, we asked you if you had a pet. Like most hotels throughout the U.S., we have designated pet-friendly rooms. , General Manager at Best Western Sawmill Inn, responded to this review Hi J6704VVpeters, We appreciate your feedback, thank you. Beware this guy!! He'll find any angle to rip you off. saying there was "$250 damage"., We asked for pictures, as evidence. Then later said, it was a 'discounted damage fee'. The manager was requesting to clean the room. The morning after a one nite stay, there was banging on the door 9 30am. ![]() To further facilitate our guests, we have provided guest laundry, exercise equipment, as well as ice and vending machines. Our conference room is also available by appointment for your business or personal functions. For the convenience of our guests, we serve a complimentary continental breakfast in our conference room area. Our deluxe king rooms include a microwave, refrigerator, a lounge area with queen size hide-a-bed sofa, and over-stuffed chairs. At the Best Western Sawmill Inn we offer your choice of smoking or non-smoking, double queen or single king rooms, as well as rooms facilitating the mobility accessible guests. We invite you to come and experience a taste of our quiet, hospitable country living as you relax in the shadows of the tall Ponderosa pines and bask in the cool, fresh mountain air. The Best Western Sawmill Inn, designed to reflect our country heritage and atmosphere, offers 42 spacious, comfortable rooms at affordable rates. Considering the vast natural resource of timber in the surrounding area, the sawmill and logging business has been the mainstay of the Heber area for many years. ![]() The first settlers were farmers and ranchers until approximately 1926 when the first sawmill was built here. Heber was founded by Mormon settlers in 1883. Located in the heart of the beautiful Mogollon Rim country and surrounded by the Apache-Sitgreaves Forest.
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